Privacy Policy

1. Introduction

The Tooth Fairy Factory Inc ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (thetoothfairyfactoryatl.com), place an order for a custom grill or tooth gem kit, book a slot, or communicate with us by phone, email, or SMS text messaging.

2. Information We Collect

When you interact with us, we may collect:

Contact information: name, phone number, email address, shipping address

Order details: product tier selected (Classic Grill, Custom Diamond, Luxury Custom, DIY kits), gold/material preference, design choices, order and payment status

Impression/mold submission details: tracking information related to your mailed-in mold kit

Payment information: processed securely through our payment provider (we do not store full card numbers)

Communication preferences and consent records (e.g., SMS opt-in status)

Information you voluntarily provide through booking forms, consultations, or customer support conversations

3. How We Use Your Information

We use your information to:

Process and fulfill custom grill, tooth gem, and kit orders

Ship mold kits to you and return your finished, insured piece

Send order status updates, production timeline confirmations, and shipping notifications

Send appointment/slot reservation confirmations and reminders

Respond to design consultations and customer support inquiries

Send marketing or promotional messages, only where you have opted in

Process wholesale/bulk orders for salons, barbershops, and artists

Improve our services and comply with legal and tax obligations

4. SMS/Text Messaging Program

If you opt in to receive SMS text messages from The Tooth Fairy Factory Inc (e.g., slot confirmations, mold kit shipping updates, order status):

Message frequency may vary based on your order status and activity

Message and data rates may apply

You can opt out at any time by replying STOP to any message

You can reply HELP for assistance

Consent to receive SMS messages is not a condition of purchasing any product or service

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with trusted service providers who help us operate our business, such as:

Shipping and insurance carriers (to deliver mold kits and finished pieces)

Payment processors (to handle deposits and balance payments)

Scheduling/booking software (to manage slot reservations)

All service providers are bound by confidentiality obligations. We may also disclose information where required by law.

6. Data Retention & Security

We retain personal and order information only as long as necessary to fulfill your order, support warranty or re-order requests, and meet legal/tax record-keeping requirements. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

7. Your Choices

You may:

Opt out of SMS messages at any time by replying STOP

Opt out of marketing emails using the unsubscribe link

Request access to, correction of, or deletion of your personal information by contacting us

8. Children's Privacy

Our services are intended for individuals who are legal adults or who have parental/guardian consent. We do not knowingly collect personal information from children without appropriate consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Updates will be posted on this page with a revised effective date.

10. Contact Us

The Tooth Fairy Factory Inc
1445 Woodmont Ln NW #1082, Atlanta, GA 30318
Email: Info@thetoothfairyfactoryatl.com
Phone: (404) 487-5088
Website: thetoothfairyfactoryatl.com